Some of the best customer service I have ever had! Took my Apple Macbook to them after it showed me the dreaded 'white screen of death'. Firstly, went to PC World where I bought it years ago for them to tell me it would cost me 360 to fix. Pretty fed up, I then drove past Oxford Mac Solutions and thought I'd try my luck at a second opinion. I walked in, explained and showed them the problem and within 15 minutes I was walking out with a fully working Macbook and advice about how to fix it myself if it were to happen again. PC World telling me to hand over 360 and all the amazing guy at Oxford Mac Solutions would take as payment was a bottle of water and a pack of ice lollies from the local Co-Op! Thank you SO much!!
Great place to get a honest and professional advice
Absolutely superb service, having had this company recommended to us, we contacted them with a view to updating our PC. Antony Smith guided us through the whole process and made it absolutely seamless. The pricing of the hardware was very competitive and perhaps more importantly Antony listened to what we wanted and came up with options tailored exactly to our needs. The turnaround time was super quick and we are delighted with the new setup.We have had a couple of (self inflicted) blips since the installation and for that reason I can also confidently say that the after sales service is equally outstanding.Given that we all rely on our technology so much these days, it is nice to have found a company that we feel safe and confident in using. Keep up the great work Oxford Mac Solutions !!!
Initial telephone diagnosis was calm and efficient and restored my 'lost' data remotely, saving me a trip. Subsequent diagnosis of need for new HD and installation has effectively given me a a new machine, it is now working so well. Kept me informed of progress of repair and went out of their way to return it to me. Would be 5* but were not available on Saturday as advertised, but would definitely recommend.
I always find Michael, Alex and their friendly team very responsive to my e-care requests from our two machines.. They are able to address and sort the problem within the working day and often within an hour or two. The e-care service is well worth the monthly investment - saving one or at least two journeys to a computer 'repair' shop, or hours trying to 'do it yourself'. It is also very reassuring to know if anything does go wrong they are there. They are experts and great to have on hand.
OMSUK Ltd is a UK Electronics Store based in Eynsham, South East England. OMSUK Ltd is located at 50 Acre End St, Eynsham, Witney OX29 4PD, UK.
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